Customer sings praise of Gail Serino and Finck & Perras
Customer Ryan P explains why he thinks Gail and our team are great.
This letter was received by Gen Brough on 02/05/20.
Dear President Genevieve Brough,
I would like to take this time in acknowledging Gail Serino who is one of your Personal Lines Account Managers based out of the Easthampton office.
Over the past year I have had the pleasure of being insured through Finck and Perras and have had received nothing short but the greatest customer service from Gail Serino. My previous insurance companies started off with Liberty Mutual before switching to Geico for a couple years then ultimately your insurance company of Finck and Perras.
Gail has always been there for me whenever I had any questions, concerns, quotes, or paperwork needed. She has been exceptionally punctual when returning e-mails or calls. She does a great job of detailing the quotes and is always looking for the customer's best interests while insuring.
Gail takes all the stress out of dealing with the paperwork or binders needed while purchasing a new vehicle or just switching insurance companies. What I like best about your company is the competitive rates offered, but with the small town customer service provided thanks to Gail and your team.
"The purpose of business is to create a customer who creates customers." Shiv Singh.
Thank you for your time.
Best Regards
Ryan P
